Malta

Public register: it shows how transparent the country is about its systems, not how much it uses them.

Main sectors

Most recent cases

• Servizz.gov – Reimagining Public Service Delivery Through AI-Powered Citizen Engagement (opens in a new tab)Servizz.gov · 2026 · in useServizz.gov is Malta’s next-generation national public service platform, designed to transform how citizens discover, access and interact with government services. The platform consolidates 450-500 public services into a single AI-enabled experience where citizens can identify relevant services…
• Bilingual AI Chatbot and Mobile Robot (opens in a new tab)Social Security Malta · 2025 · in useMalta’s Life Events Robot provides AI-supported assistance for citizens dealing with major civil life events, including marriage, birth, divorce and other registration-related procedures. These services generate high volumes of recurring questions, and citizens often need clear guidance in both…
• Intelligent Transport Systems (ITS) - AI for urban mobility (opens in a new tab)Transport Malta · 2025 · in development or not statedTransport authorities need integrated data and digital infrastructure to manage congestion, public transport, road safety, emissions and multimodal travel information. Malta’s Integrated Transport Management Systems initiative addresses this need by developing an ITMS platform that will support…
• Introduction of Microsoft 365 Copilot within the public sector (opens in a new tab)Malta Information Technology Agency (MITA) · 2025 · in useMalta’s public-sector rollout of Microsoft 365 Copilot introduces generative-AI productivity support across the administration to reduce routine workload and modernise daily work practices. The initiative responds to a common administrative challenge: public officers spend significant time…
• TOURISMO Project - Malta (opens in a new tab)Malta Regional Development · 2025 · pilotTourism pressure in environmentally sensitive coastal areas creates a difficult management problem for local authorities and protected-area managers: high visitor numbers can damage fragile habitats, reduce visitor experience and make it harder to plan cleaning, enforcement, traffic management and…
• Servizz.Gov Chatbox in Malta (opens in a new tab)Public Service Ministry · 2023 · in useCitizens often need quick answers to routine questions about public services, but traditional customer-service models in government can be costly to scale and may deliver inconsistent response times across ministries. In Malta, the Servizz.Gov chatbot was introduced to improve front-line digital…