Portugal

Public register: it shows how transparent the country is about its systems, not how much it uses them.

Main sectors

Most recent cases

• Digitalised Yellow Book (opens in a new tab)Agency for Administrative Modernisation · 2025 · in development or not statedCitizen complaints, suggestions and compliments are a critical source of feedback for improving public services, but paper-based or handwritten submissions can be slow to process, difficult to classify and harder to analyse systematically. Portugal’s Digitalised Yellow Book initiative addresses…
• On Record, a tool to help engage youth and other stakeholders in current decision-making processes. (opens in a new tab)Agency for State Technological Reform Agency (ARTE), Portuguese Institute for Sport and Youth (IPDJ) and the Cascais Municipality · 2025 · pilotPortugal launched the “On Record” platform to address the democratic challenge of politically disengaged youth, despite their digital savviness. Developed by LabX/ARTE with support from the Portuguese Institute for Sport and Youth (IPDJ) and the Cascais Municipality, the project is part of the…
• ROSE - Route optimisation module for waste logistic platforms - Cascais (PT) pilot (opens in a new tab)City of Cascais · 2025 · pilotWaste collection services face constant pressure to reduce costs, emissions and congestion while maintaining reliable collection standards across urban areas. Traditional collection routes can be inefficient when they do not reflect the actual fill levels of containers or the most suitable…
• AI-EFFECT, Advancing AI Integration in the European Energy Sector - Energy efficiency, management and sharing for local energy communities (opens in a new tab)INESC TEC - Institute for Systems and Computer Engineering, Technology and Science · 2024 · pilotLocal energy communities are playing a growing role in the energy transition, yet effective energy sharing and optimisation are hindered by fragmented data access, privacy concerns, and limited consumer engagement. Traditional data platforms led by system operators are not fully designed for…
• BeNeutral- AI-based software solution for "in-the-city" multimodal route planning with ecological concerns (opens in a new tab)CCG/ZGDV - ICT INNOVATION INSTITUTE · 2024 · in development or not statedUrban mobility planning tools traditionally optimise for speed or distance, often overlooking environmental impacts. Cities aiming to reduce emissions need decision-support systems that embed sustainability into everyday travel choices. The objective of BeNeutral is to develop a route-planning…
• Three judges under suspicion of ‘cheating’ with artificial intelligence (opens in a new tab)Supreme Court of Justice/SCJ · 2024 · in useThis case is not a public-service innovation project in the usual sense, but rather a controversy about the alleged use of generative AI in judicial drafting, which raises questions about transparency, accountability, and the acceptable role of automated tools in the justice system. In Portugal…
• AICEBlock (opens in a new tab)Fraunhofer Portugal’s · 2023 · in development or not statedOrganisations deploying algorithmic systems in sensitive domains such as healthcare and public administration face stringent requirements for auditability, traceability and regulatory compliance. Fragmented documentation and limited transparency can undermine trust, particularly in collaborative…
• Extended Situational and Operational Knowledge Management Service for National Cyberspace (opens in a new tab)AMA (Agência para a Modernização Administrativa) · 2023 · in usePortugal’s Extended Situational and Operational Knowledge Management Service for National Cyberspace forms part of a broader effort to strengthen national cybersecurity capacity and improve the country’s resilience against digital threats. The policy and operational problem is that public…
• Gov.pt’s GenAI-powered Virtual Assistant (opens in a new tab)State Technological Reform Agency (ARTE) · 2023 · in useThe Portuguese single digital gateway, Gov.pt, provides a multilingual GenAI virtual assistant (chatbot) that gives real-time guidanceinformation on +2400 public services, answering both in text and/or audio, in 12 different languages, with an animated avatar. It benefits citizens, foreign…
• MILITARY CARE (improve customer satisfaction through cognitive models of text and voice) (opens in a new tab)AMA (Agência para a Modernização Administrativa) · 2023 · retiredMILITARY CARE, also referred to as AIcare, focuses on improving the quality and responsiveness of interactions between public service users and the organisations responsible for handling their requests. The operational issue concerns the management of customer communication across text and voice…